Refund policy

Winston Cattle Co. — Refund & Cancellation Policy

Perishable goods. Because our beef is a perishable food product, we can’t accept returns once an order has been cut, packed, or delivered.

Our cold-chain guarantee. Your beef will arrive frozen or partially frozen — firm and cold to the touch — and safe to cook or freeze. If any item arrives at room temperature and is no longer cool to the touch, or a vacuum seal is broken, email a photo to hello@winstoncattleco.com within 24 hours of delivery and we’ll replace it or refund it, your choice. Nothing to ship back.

Wrong or missing items. If your box is missing a cut or contains the wrong item, email us within 48 hours and we’ll send the correct item at no charge.

Cancellations. Steak boxes and individual cuts can be cancelled for a full refund any time before they ship — email hello@winstoncattleco.com with your order number. Once an order has shipped or been delivered, it can’t be cancelled.

Whole, half, and quarter beef shares. Your deposit reserves an animal and processing space for your household. Once custom processing has begun on your cut sheet, the deposit is non-refundable.

Anything else. If something about your order isn’t what you expected, email Carl directly at carl@winstoncattleco.com. You’ll hear back from a person, not a form, within one business day, and we’ll work it out with you.