The Winston Guarantee

Every box we pack is guaranteed three ways. All three are checkable.

1. USDA Prime. Verified on the label.

We don't sell Choice. Ever. The grade is stamped by a USDA grader, not by us. It's on your label — check it.

2. Cut to the listed weight and thickness.

Every cut is listed with its exact weight and thickness. We cut in our own facility, so what the page says is what the box holds. Put it on a scale.

3. Arrives cold — and safe.

Your box is packed frozen with dry ice in an insulated shipper. It will arrive frozen or partially frozen — firm and cold to the touch, often with the dry ice used up. That's exactly as intended, and it matches USDA guidance for shipped perishable food: beef that is still cold to the touch is safe to cook that day or to go straight into your freezer. If any item has reached room temperature and is no longer cool to the touch, or a vacuum seal is broken, don't cook it — that's on us, and we replace it or refund it.

If any box misses on any of those, text a photo to 469.978.5817 within 24 hours of delivery. We'll make it right — usually with a replacement on the next shipment, at no cost to you.

When you text or call, you get me — the person who packed your box. Not a call center, not a chatbot, not a ticket number. I answer, and I fix it. That's how business used to work, and it's how we still do it.